Terms Of Service

Terms of use for Convey Transport Passengers

Acceptance of Terms of Use

These Terms govern your access to and use of the services of Convey Transport made available through mobile devices, and applications, electronic mail, online booking, call hotline, SMS or otherwise and any related services including notifications, electronic mail or SMS confirmations which overall purpose is to provide you the transportation services with Convey Transport. By accessing or using our Services, you are agree to be bound with these Terms and conclude a legally binding contract with us.

Changes to Terms of Use

We reserve the right, at our sole discretion, to modify or update these Terms at any time and all changes will become immediately effective upon posting. Your continued access to or use of our Services after such changes have been posted shall bind you to such changes and the amended Terms. It is your sole responsibility to check these Terms regularly for changes.

Scope of our Service

Convey Transportation provides professional local maxicab transportation services and a booking platform towards persons who seeking for transportation services can make bookings for our transportation services with our drivers via our website, electronic mail, online booking, our call hotline or otherwise.

Making a Booking and Cost of Service

To confirm a Passengers’ booking whether made via email, online booking or call hotline, the Company will send a confirmation via email or otherwise stating the details of the booking such as place of pick-up, time and date of pick-up, destination and type of vehicle.
The cost of the transportation service provided shall be as per the rates on our website which can be accessed at Convey Transport
Not withstanding the foregoing, the Company may, from time to time, in its sole discretion, vary the rates on our website and make promotional offers to any of the Passengers.
Unless otherwise agreed, in relation to the transportation service provided by Driver, the Passenger is required to make payment in full by one of the following methods:
- - Cash, upon completion of the ride with the Driver;
  - NETS payment, upon completion of the ride with the Driver (an additional 7%, or such other rate as the Company or Driver may inform you from time to time, of the fare will be imposed); or
  - Credit card, upon completion of the ride with the Driver (an additional 10%, or such other rate as the Company or Driver may inform you from time to time, of the fare will be imposed); or
  - PayPal, before or after completion of the ride with the Driver (an additional 10%, or such other rate as the Company or Driver may inform you from time to time, of the fare will be imposed).
If you have any complaints in relation to the service provided by the Driver, we will try to resolve it using our best endeavours but we do not guarantee that we will resolve the complaints to your satisfaction.
You further agree that the Company shall be allowed to collect and hold advance payments for the ride.

Cancellation charges

Bookings cancelled after the Company has sent a Confirmation shall have the following cancellation charges due to the Company:

If cancellation is made once the booking is confirmed- 20% of the Relevant Rate;
If cancellation is made between 12h to 24h before pick-up time – 30% of the Relevant Rate;
If cancellation is made between 8h to 12h before pick-up time – 50% of the Relevant Rate;
If cancellation is made between 6h to 8h before pick-up time – 80% of the Relevant Rate; and
If cancellation is made less than 6h before pick-up time or no show – 100% of the Relevant Rate.

Late payment charges

If an invoice is issued to you and we do not receive your payment within 14 days from the date of the invoice, you shall pay interest on all outstanding sums at an interest rate of 10% per month. Interest will start accruing from the date due to the date of payment.

Access to Services

In order to access any Services offered by us, kindly contact us via Direct Phone Call, Whatsapp ir Leave us your Enquiry through our contact form.

User Conduct

With the access of the Transportation Services offered by Convey Transport, you are agree with:

unless otherwise agreed, you will make payment in full to the Company or Driver for the transportation services provided by the Company;
you will provide accurate, current and complete information as required for the Service and undertake to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during your usage of our Services;
if you are using our Services to make any bookings on behalf of other persons, you agree that you will procure that these other person are aware of these Terms and their usage of the services entails acceptance of these Terms; and
the Service is provided on a reasonable effort basis.

You agree not to, and will not assist, encourage, or enable others to:

disrupt, hinder, abuse or interfere with the security and operations of the Services;
transmit through the Services any spam, viruses, bugs or other harmful, disruptive, or destructive files;
use the Services for any purpose that is illegal, unauthorized or beyond the scope of their intended use;
use the Services to cause nuisance, inconvenience or make fake bookings;
contact the Driver for purposes other than using the Service;
intentionally or unintentionally cause or attempt to cause damage to the Driver and his vehicle;
falsely imply that a product or service is associated with us or our Services;
copy, or distribute the Service or other Content without written permission from the Company; and
violate these Terms or any laws, rules and regulations applicable to your access to or use of the Services and the Content.

In the event that you violate any of these Terms or otherwise create risk or possible legal exposure for us, we may, at our sole discretion and in addition to our other rights and remedies, terminate and stop providing the Services (or any part thereof) to you.

You further agree and acknowledge that the Services are always evolving and that the form, nature, features, availability and limits on the use of the Services may change from time to time without prior notice to you.

Privacy

Any personal information that you provide to us through our Services is subject to our Privacy Policy. Our Privacy Policy governs our collection and use of such information in connection with the Services. By accessing and using the Services, you agree to be bound by the terms of our Privacy Policy.

Disclaimer of Warranties

The Services and Content are provided on an “as is” basis without warranties of any kind. To the fullest extent permitted by law, we do not guarantee, represent or warrant and hereby disclaim all representations, warranties and conditions, whether express or implied, as to the quality, accuracy, correctness, reliability, timeliness, non-infringement, safety or security, title, merchantability or fitness for any particular purpose of the Services or Content.
As permitted by law, we disclaim all warranties, representations and obligations of any type, express or implied, including any warranty of merchantability or satisfactory quality, any warranty of fitness for a particular purpose, any warranty of continuous services at any particular time, any warranty that the use of the Service will be secure, timely, uninterrupted or error-free, any warranty that the Service will meet your requirements or expectations, any representation of any kind that this website will be accessible to any particular standard or be free from any bugs, errors or remain unaffected by viruses or other similar features affecting the performance of the Services, and further disclaim any and all liability for negligence and lack of reasonable care.
Further, we make no representations, warranty or guarantee as to the reliability, safety, timeliness, quality of any services, including but not limited to the transportation services provided by the Driver through the use of our Service. You acknowledge and agree that the entire risk arising out of your use of the Service remains solely and absolutely with you and you shall have no recourse whatsoever from the Company.

Limitation of Liability

To the maximum extent allowed by law, we shall not be liable for any loss, damage, or inconvenience, including but not limited to indirect, incidental, special, consequential, exemplary or punitive damages, or any loss of business, profits or revenues, whether incurred directly or indirectly, or business interruption, or reputational harm, or any loss of information, data, use, goodwill, or other intangible losses, resulting from

your access to or use of the Services including any Content;
any breach or violation of any of these Terms or any applicable law or regulation or of the rights of transportation providers and/or passengers arranged via the Service;

In any event, any and all claims that you may have against the Company shall be limited to the aggregate amount of such sum(s) actually paid by and/or due from you in utilizing the Service which gave rise to the claim.

In the case of dissatisfaction with the Services or any other grievance, your remedy shall be your termination and discontinuation of access to or use of the Services.

Indemnity

Without prejudice to any of our other rights and remedies, you agree to indemnify, defend and hold us harmless from and against all losses, damages, claims, charges, expenses and costs (including legal costs on a full indemnity basis) sustained, incurred or suffered by us in relation to or arising out of

your access to or use of the Services including any Content;
any breach or violation of any of these Terms by you or of the rights of transportation providers arranged via the Service;

Tax

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs as may be in force at the relevant time which shall be borne by you.

Termination

We reserve the right, at our sole discretion and without notice, to forthwith terminate, suspend, ban, block or prevent your access to or use of the Services (or any part there of) at any time for any reason. Such right shall be without prejudice to any of our other rights and remedies.

You may terminate and discontinue your access to or use of the Services at any time.

All provisions of these Terms which by their nature are intended to survive termination shall remain in full force and effect following the termination of these Terms including, without limitation, the provisions relating to ownership rights, disclaimer of warranties and liability, indemnity, governing law and dispute resolution.

Jurisdictional Matters

Our Services are owned by us in Singapore or such other jurisdiction where our subsidiaries, affiliates or related companies are incorporated. We make no representation that our Services are appropriate or available for use outside of Singapore or other applicable jurisdiction. If you choose to access or use our Services from any location, to do so shall be at your own risk and you shall be solely responsible for compliance with local and international laws applicable in such location, if and to the extent such laws are applicable. Any access to or use of our Services is prohibited where it is not allowed by law.

Our Services are hosted in the Singapore. You consent to having your personal information, including your User Content, transferred to and processed in the Singapore or such other jurisdiction where our servers may be located. You also acknowledge that your purchase of and access to and use of the Services and the Content may be subject to local and international laws applicable in Singapore or such other jurisdiction where our servers may be located, and it shall be your sole responsibility to ensure that you access or use of our Services only in compliance with such applicable laws.

General Terms

In case any provision in these Terms shall be, or at any time shall become invalid, illegal or unenforceable in any respect under any law, such invalidity, illegality or unenforceability shall not in any way affect or impair any other provisions of these Terms.

No exercise or failure to exercise or delay in exercising any right, power or remedy vested in us under or pursuant to these Terms shall constitute a waiver by us of that or any other right, power or remedy.

These Terms constitute the entire agreement and understanding between you and us in connection with the Services and supersede all prior oral or written communications, representations or agreements between you and us in relation to the subject matter of these Terms.

Any third party shall not be entitled to enforce any provisions of these Terms which may confer a benefit on that third party, whether any such entitlement would, but for this provision, arise under the Contracts (Rights of Third Parties) Act (Cap. 53B) or otherwise.

These Terms shall be governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force, which rules are deemed to be incorporated by reference into these Terms. The Tribunal shall consist of one (1) arbitrator to be appointed by us. The language of the arbitration shall be English.